Responsible gambling

At Chances Casino Comox, we prioritize responsible gaming practices to ensure that our patrons have a safe and enjoyable experience. We believe that everyone deserves to enjoy the thrill of gaming while maintaining control over their spending.

Setting Deposit Limits

You can set daily, weekly or monthly deposit limits with us. These limits apply to your overall account deposits, not individual transactions. Voluntary deposit limits help you track your spending and make responsible financial decisions.

• Daily limits: $100-$5,000
• Weekly limits: $500-$15,000
• Monthly limits: $2,000-$50,000

Cooling Off Periods

We understand that gaming can be thrilling but also unpredictable. To help you maintain control over your spending and break the cycle of excessive gaming, we offer cooling-off periods:

• 24-hour self-exclusion ( temporary suspension from gaming)
• Up to 6 months permanent self-exclusion through our BCLC GameSense program

Account Restriction

We may suspend or close your account in cases where:

• You attempt underage gaming
• There are unpaid gambling debts or cheque returns
• You engage in regulatory violations on our premises
• You exhibit disruptive behavior during games or other events on site.

Our goal is to provide a safe and enjoyable environment for all patrons. We encourage you to set deposit limits, use cooling off periods, or reach out to us if you feel like your gaming habits are becoming problematic.

Additional Support Resources

To further support responsible gaming practices:

• Problem Gambling Helpline
• Gamblers Anonymous Meetings: Held weekly on-site
• GameSense Information Center: Certified advisors available Tuesday-Saturday, 2:00 PM - 8:00 PM
• Local mental health services and addiction counseling resources

By maintaining an open dialogue about gaming habits and working together with our team, we can enjoy the thrill of games while staying in control.

Let's Work Together

To maintain a safe and responsible gaming experience:

1. Set deposit limits that work for you
2. Use cooling off periods when needed
3. Reach out to us if you need help controlling your spending or addressing any concerns

Your safety is our priority. We're here to support you in making informed choices about gaming.

At Chances Casino Comox, we strive to provide a fun and responsible gaming experience for all patrons. If you have questions or would like more information on setting deposit limits or utilizing cooling off periods, please don't hesitate to reach out to us.